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Our Values Related Pages

The system of shared values and norms in an organization shapes the culture of that organization. The CRSWBL recognizes that having the right values will result in increased efficiency, higher productivity and better focus.  The overriding principles guiding the Corporation¬ís value definition include the following;

  • Satisfied Customers: Happy and satisfied customers paying their bills promptly.
  • Adequate Network Coverage: Adequate water network-coverage in all the specified towns where the utility operates.
  • Conservation of the Environment: The utility working in harmony with, and contributing to the conservation of the environment.
  • Efficient Work Force: A Strong Secure and committed Workforce dedicated to the service of the Corporation.
  • Decentralization/Private Sector Involvement: The utility working in alliance with the private sector and a high level of devolved power to the individual areas.
  • Contributing to National Development: As the key Utility providing adequate water services to all sectors for increased economic development in Cross River State.
  • Enhanced Management Autonomy: Devolve more powers from the Centre to Areas of Operation.
  • Innovation: Continuously develop and apply creative and innovative managerial solutions towards improved service delivery


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