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WHO WE ARE:

Cross River State Water Board Limited is a wholly Cross River State Government owned Limited Liability Company solely responsible for providing public potable water supply services in the State to Urban and Semi-urban areas.

WHAT WE DO

The Utility Company is responsible for the management, operations and maintenance of Public Potable Urban Water Supply Services.

THIS IS ACHIEVED VIA



- Continued operations and management of available water resources to ensure sustainability and mitigate all environmental issues.

- Monitor and maintain water quality.

- Ensure continuous improvement and extension of potable public urban water supply services.

- Undertake regular publicity and public education on the value of water as a precious resource via mass media, village meeting and personal contact

- Connect water supply services to new customers.

- On a monthly basis; issues bills and collect revenue through Bank Payment for metered water consumption by both new and existing Customers.

PROCEDURES FOR NEW WATER CONNECTION

- A Prospective customer shall obtain, properly complete (provide information which should adequately identify the applicant and the property) and return application forms to the enquiry/ or customer care desk of Cross River State Water Board Limited Operations Division (Ground Floor of Office Block).

- An assessment survey is carried out upon receipt of fully completed application document to evaluate the viability of the prospective service, prepare a sketch drawing against which the customer is issued a pin number and invoice for payment of the mandatory commitment fees to designated Commercial Banks.

- Cross River State Water Board Limited (CRSWBL) upon confirmation of the payment shall assign a sub-contractor to execute the service installation to specification.

- CRSWBL shall issue water bills to the customer commencing from the following month and thereafter on a monthly basis.

- Customers shall use their account number usually a 6 digit index (_ _ _ _ _ _) or copies of bills issued and/ or received to lodge payments online or at the Banks and specify subheads such as new connection fees; monthly water rate fees and/ or re-connection fees in the event of being disconnected.

PAYMENTS can be made

- ONLINE  on our website: www.crswaterboard.com

- using your ATM CARDS

- using QUICKTELLER on the ATM Machine and online

- ALL BANKS connected on the INTERSWITCH Platform

and in the following designated banks

- ZENITH BANK PLC, No. 1, CLEMENT EBRI DRIVE, MURTALA MOHHAMMED HIGHWAY, CALABAR: ACCOUNT NUMBER: 601 – 480 - 7957

- FIRST BANK PLC, NDIDEM USANG ISO ROAD, CALABAR: ACCOUNT NUMBER 519 – 203 – 000 – 1120

- GUARANTY TRUST BANK (GTB) PLC, No. 11 CALABAR ROAD, CALABAR: ACCOUNT NUMBER: 561 -559069 – 111

- UNITED BANK FOR AFRICA (UBA) PLC, No. 15, CALABAR ROAD: ACCOUNT NUMBER: 0018 – 003000 - 3599

- DIAMOND BANK PLC, No. 7 MARY SLESSOR AVENUE, CALABAR: ACCOUNT NUMBER: 0322 – 01000 - 4022

- To standardize household connection, CRSWBL/her designated contractor shall take responsibility for the quality of materials and associated works up to the water meter box.

- CRSWBL policy is 100% water meter installation for her customers.

YOUR OBLIGATION AS CROSS RIVER STATE WATER BOARD LIMITED CUSTOMERS:

- CRSWBL requires regular cash flow which it gets from customers payment for water services: Customers MUST pay their bills,  timely, monthly and regularly.

- When lodging complaints or making enquiries Customers MUST state/or provide their account number.

- CRSWBL charges the sum of N150 per cubic meter of water as measured from the installed water meter.

- Customers should cooperate and allow access to her designated CRSWBL officials i.e. Meter Readers, Bill Distributors and designated contractors.

- Promptly pay your monthly bills.

- Payment not made against a designated account may prove impossible to track or trace.

- Customers are responsible for repairs of damages to installations, appurtenances or fittings from the meter box leading up and into private buildings.

- Customers should immediately report any perceived dubious activities or dealings on services rendered.

- Customers should immediately report observed water leakages and vandalization to the following HOTLINES: 07038511902; 08032661569 or at any of our service centers and/ or Cross River State Water Board Limited Corporate Office at 147, Ndidem Usang Iso Road.

- Customers should report suspected illegal connection/or reconnection through the above means.

- Customers MUST note that illegal connection and illegal re-connection are criminal and capital offenses; offenders would be prosecuted.

- Customers are strongly dissuaded from making cash payments directly to any alleged CRSWBL personnel, designated sub-contractor or representative: Financial transaction and cash payments MUST be made at designated Banks.

- Customers MUST NOT by-pass or tamper with water meter installation in their residence to avoid legal prosecution.

- Customers are welcome to offer CRSWBL honest feedbacks, positive suggestions and criticism by dropping such in designed suggestion box, email: info@crswaterboard.com or by postal mail addressed to:

The Managing Director,

Cross River State Water Board Limited
147, Ndidem Usang Iso Road, 
Calabar
Cross River State
Nigeria


Via e-mail to:eetowa@crswaterboard.com and/ or

info@crswaterboard.com;

Via SMS to 07038511902; 08032661569; 08033979902

- Customers MUST pay in addition to all indebtedness a reconnection fee of N5, 000.00 upon suspension of their service due to default in payment of monthly bills before suspended services would be re-activated.

FEEDBACK MECHANISM

- CRSWBL shall endeavour to respond to written correspondence.

- CRSWBL will make every effort to resolve your inquiry in full before sending a reply.

- When this is not possible, an interim reply will detail current progress within 5 (five) working days and inform you when you may expect a full answer.

- CRSWBL response will contain the name and telephone number of the responsible person.

- If the complaint is technical in nature and/or needs investigation, we will acknowledge receipt within 5 (five) working days and tell you time required to fix it which will normally range between 15 to 30 day.

- CRSWBL will use plain, simple and concise language when we correspond with the public or her customers.

 



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